The contradiction, in a few quotations
What GM Canada published before I bought
“…and capability to provide power to your home, with the required aftermarket equipment.”
GM Canada newsroom, Oshawa, Ontario, January 5, 2022, introducing the 2024 all-electric Chevrolet Silverado. Verbatim.
What GM Canada wrote to me afterward
“To reiterate: we are not disputing that these vehicles are technically V2H-capable.”
“However, the required software and hardware bundle are not available in Canada, due to regulatory and grid-interconnection restrictions. These limitations are outside of GM’s control.”
GM Canada Customer Care (EV Concierge), one email, March 20, 2026. Verbatim. Employee names redacted by me.
These statements are the reason this site exists.
Watch the full story
Did this happen to you?
If you bought or leased a GM EV in Canada and home backup power was part of the reason, I would like to hear from you. One person complaining is a complaint. A lot of people describing the same thing is a pattern, and a pattern is what a journalist or a law firm can actually act on.
The short version
I bought a 2024 Chevrolet Silverado EV in October 2024. Home backup power was one of the principal reasons I chose it.
GM Canada later confirmed that the vehicle was technically V2H-capable, but stated that the required hardware and software bundle was unavailable in Canada. GM Canada has told me that the required system is not available in Canada and has provided no public release schedule.
Canadian dealer materials, GM Canada webpages and the myChevrolet application continued to present home-energy capability, or to direct Canadian consumers into the GM Energy ecosystem.
I am publishing the dated documents and asking other Canadian owners whether they received the same impression. The central representations, correspondence and later Canadian webpage evidence are preserved in dated documents and captures. I am publishing the key non-confidential evidence, with personal information and legally sensitive material withheld or redacted.
The timeline
- Oct 2024
I buy a 2024 Chevrolet Silverado EV. Vehicle-to-home backup power is one of the reasons I choose it.
- Mar 11, 2026
I ask GM Canada directly. GM Canada says there is no public release schedule, and that no alternative resolution will be available until the home-energy market has sufficient demand.
- Mar 12, 2026
A Canadian GM dealer confirms the vehicle-to-home kit in writing and sends me a link to show me the hardware my truck needs. The link goes to a .com address.
- Mar 20, 2026
GM Canada tells me the equipment shown on the Canadian page is a simulated marketing image.
- Mar 26, 2026
I open GM Canada's own vehicle app and find an Automatic Backup Power screen, switched on. It reads “When enabled, your vehicle can transfer energy to your home location if the power goes out while you are plugged in there” and “This feature requires available GM Energy V2H Bundle equipment.”
myChevrolet application on my own Canadian vehicle, screenshot taken March 26, 2026 at 8:58 pm. Verbatim.
- Jun 28, 2026
Looking only at Canadian sources, I capture GM Canada's Canadian page showing the vehicle-to-home equipment, with a footnote naming which vehicles it applies to.
- Jul 2026
Direct resolution efforts did not resolve the dispute.
- Jul 31, 2026
The Canadian page I captured on June 28 now returns a 404.
Every date above is taken from a dated document, email or screen capture. Where GM Canada is quoted, the words are theirs. Everything I offer as a conclusion is clearly my own opinion.
The reason I was given changed
Both of these came from the same GM Canada customer care team, about the same truck, nine days apart.
Both reasons, in the order I received them
March 11, 2026. The reason is the market.
“Without the GM Energy Bi-directional V2H Enablement Kit available in Canada, there is no way to confirm that this would net your desired outcome … there is no available public information on a release schedule.”
“…until the home economic market has a high enough demand (approx. $23,119.32 CAD unit cost for the full GM Energy Home System) there will be no alternative resolution available…”
March 20, 2026, nine days later. The reason is regulation, and it is outside GM's control.
“However, the required software and hardware bundle are not available in Canada, due to regulatory and grid-interconnection restrictions. These limitations are outside of GM’s control.”
Both from GM Canada Customer Care (EV Concierge), emails of March 11 and March 20, 2026. Verbatim. Employee name redacted by me.
Those are two different kinds of reason. The first is a commercial one about demand and unit cost, which is a decision a company makes. The second is a restriction GM Canada describes as outside its control. If the second were the operative reason, the level of Canadian demand would not matter. That is my reading, and I am putting both quotations on screen so you can form your own.
Six days after that, on March 26, 2026, the same team wrote “Currently, V2H features in GM vehicles are unavailable in the Canadian market” and “… this decision is final and no further review will be offered in this regard.”
Why the Canadian explanation raises questions
My truck carries roughly 170 kWh of battery. That is more storage than most home battery systems on the market, and it is sitting in my driveway.
Ford and Tesla market home backup power to Canadian buyers. Third-party bidirectional systems are also being deployed here with vehicles from several other manufacturers. Other manufacturers and third-party providers are deploying comparable home-backup systems within Canadian utility and regulatory environments. That raises questions about GM Canada's explanation.
The detailed vehicle-by-vehicle evidence is in the video and the evidence archive rather than on this page.
In March 2026 I pointed to the equipment shown on a GM Canada Canadian page and I was told it was a simulated marketing image. That page no longer exists. In June 2026 I went looking again, using only Canadian sources, and found different Canadian pages carrying both images and written text about vehicle-to-home. I captured them on June 28, 2026. Those pages have since been removed as well and now return a 404. To be clear, these are not the same pages I was told were simulated marketing images. Those were the earlier ones from March, and they are gone too.
This may not be about one truck
What GM Canada was still publishing in Canada in 2026
“V2H-capable GM EVs”, followed by a list of thirteen model-year and vehicle combinations, and the note that “Some eligible 24MY EVs will require a dealership or over-the-air update to enable V2H capability.”
Footnote 19, GM Canada Canadian webpage, captured June 28, 2026. That page now returns a 404.
That footnote did not name only the Silverado EV. It begins “V2H-capable GM EVs” and then lists, in GM Canada's own wording:
- 24MY Silverado EV
- 24MY Sierra EV
- 24MY Chevrolet Blazer EV
- 24MY Chevrolet Equinox EV
- 24MY Cadillac LYRIQ
- 25MY Silverado EV
- 25MY Sierra EV
- 25MY Chevrolet Blazer EV
- 25MY Chevrolet Equinox EV
- 25MY Cadillac LYRIQ
- 25MY Cadillac OPTIQ
- 25MY Cadillac Escalade IQ
- 26MY VISTIQ
The same footnote adds, in brackets, “anticipated 26MY LYRIQ, 26MY LYRIQ-V, 26MY ESCALADE IQ/IQL”, and ends “Some eligible 24MY EVs will require a dealership or over-the-air update to enable V2H capability.”
If you bought or leased any of these in Canada and backup power was part of the reason, I would like to hear from you.
A similar claim has already been filed in Canada against a different manufacturer.
On January 14, 2026, Consumer Law Group filed a Statement of Claim in Ontario against Ford over the F-150 Lightning. The claim alleges that Ford's Home Integration System, the home backup and charging setup, was marketed as available in Canada when it was only available in the United States.
Those are allegations that have not been proven in court, and that case has nothing to do with me or with GM Canada. I mention it only because it shows a Canadian firm has already taken this kind of complaint seriously enough to file it.
Tell me what happened to you
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If you change your mind at any point, email me and say so and I will delete everything you sent, including any consent you gave. You do not have to give a reason.
Or just email me
If the form is not your thing, or you are a journalist, a broadcaster, a law firm or another owner who would rather write in your own words, use this.
If you are an owner, it helps if you include
Your province, your vehicle and model year, roughly when you got it and from which dealership, what you were shown or told about backup power before you bought, what you were told afterwards, and whether any of it is in writing.
If you are a journalist or a law firm
Say so in the subject line and I will send you the document set, dated and unedited, including GM Canada's own correspondence, with personal information redacted.